Subscription Policy

Subscription Policy

1. Overview

By purchasing a subscription product on our website, you agree to receive recurring deliveries of the selected product at the frequency and price displayed at checkout.

All subscription details — including billing amount, delivery schedule, and any applicable discounts — are clearly presented before completing your purchase.

Subscriptions are designed to provide convenience and preferred pricing for customers who commit to regular use of our products.

2. Billing & Auto-Renewal

  • Your selected payment method will be automatically charged at the beginning of each billing cycle.
  • Subscriptions renew automatically based on the chosen delivery frequency (e.g., every 30 days), unless cancelled.
  • Charges will continue until the subscription is cancelled in accordance with the terms outlined below.
  • Applicable taxes and shipping fees may apply and will be displayed at checkout.

3. Subscription Discount Terms (Important)

When you select a discounted subscription offer:

  • You agree to commit to at least one full subscription cycle.
  • Cancellation is not permitted before the first renewal has been processed.

This policy ensures fairness and prevents misuse of subscription discounts.

After the first billing cycle has been completed, you may cancel your subscription at any time.

4. Managing or Cancelling Your Subscription

You may manage or cancel your subscription by:

  • Logging into your customer account and accessing the subscription section, or
  • Contacting our support team at: contact@ascendant-labs.com

Important:

  • To avoid being charged for the next billing cycle, cancellation must be completed before the next billing date.
  • Any cancellation request submitted after a renewal charge has been processed will apply to the following cycle.

5. Changes to Subscriptions

We reserve the right to modify:

  • Subscription pricing
  • Product availability
  • Delivery schedules

Any significant changes will be communicated in advance via email or through your customer account.

6. Refunds & Subscription Orders

  • Once a subscription order has been processed or shipped, it cannot be cancelled or refunded.
  • For any return eligibility, please refer to our Return & Refund Policy.

7. Failed Payments

If a payment attempt fails:

  • We may retry billing your payment method automatically.
  • Your subscription may be paused or cancelled if payment cannot be successfully processed.

8. Contact Information

For any questions regarding your subscription, billing, or cancellation requests, please contact:

Email: contact@ascendant-labs.com