Terms of service
1. Introduction and Acceptance of the Terms and Conditions
These Terms and Conditions (“Terms”) govern the contractual relationship between you (“You”, “Customer”, “User”) and Ascendant-Labs.com (“Ascendant Labs”, “We”, “Us”, “Website”). By accessing, browsing, or purchasing from our Website, You acknowledge that You have read, understood, and agree to be legally bound by these Terms.
These Terms constitute the sole agreement between You and Ascendant Labs and replace any previous written or verbal agreements, unless expressly stated otherwise in writing.
Your continued use of the Website confirms your unconditional acceptance of these Terms.
2. Amendments to the Terms and Website
Ascendant-Labs.com may update, modify, or revise the Website or these Terms at any time, without prior notice.
It is your responsibility to review these Terms periodically. Continued use of the Website after changes signifies acceptance of the updated Terms.
3. Product Information
Ascendant Labs makes every reasonable effort to ensure that product descriptions, ingredient lists, images, and other related information are accurate and up-to-date.
However, errors, inaccuracies, or omissions may occur. We do not warrant that all product information is error-free.
We reserve the right to correct inaccuracies or update information at any time without notice.
4. Pricing
All prices on Ascendant-Labs.com are listed in US Dollars (USD) and exclude shipping fees.
Shipping costs are displayed at checkout and added to your final order total.
We reserve the right to modify prices at any time.
If an incorrect price is displayed due to human or technical error, and if the error is not corrected during checkout, your order may be canceled and refunded—even if initially validated.
5. Product Availability
We work diligently to ensure product availability.
However:
- If a product becomes unavailable after purchase, We will refund You within 30 days.
- If your order contains items temporarily out of stock, We may ship the available items first and send the remainder later at no additional shipping cost.
- If a product is permanently unavailable, We may offer an equivalent substitute. If refused, You will be refunded for the unavailable item.
6. Secure Payment
Ascendant-Labs.com accepts secure payments via Shopify Payments, credit/debit cards, Apple Pay, PayPal, or other processors listed at checkout.
All transactions are encrypted using industry-standard SSL technology.
You will not be charged any additional fees by Ascendant Labs for using these payment methods.
7. Shipping & Delivery (United States)
Orders are shipped to the address provided at checkout.
We currently serve customers throughout the United States.
While we strive to meet all estimated delivery times, We cannot be held responsible for:
- Delays caused by carriers
- Incorrect or incomplete delivery information provided by You
- Weather disruptions or force majeure events
- Loss or damage caused by third-party delivery services
If your package does not arrive, We will open an investigation with the carrier.
No refund or replacement can be issued while the investigation is ongoing.
8. Return Policy — 30-Day Satisfaction Window
You may return eligible products within 30 days of delivery.
Return conditions:
- Items must be unopened, unused, and in their original packaging.
- Return shipping costs are the customer’s responsibility.
- We strongly recommend returning items via a trackable shipping method with insurance.
Non-eligible returns:
- Used items
- Opened or damaged packaging
- Items returned without an order confirmation or valid proof of purchase
Refund method:
-
Refunds (if approved) will be issued to the original payment method within 7 business days after the returned product is received and inspected.
9. Privacy Policy & Data Protection
To process your order, We collect personal information such as your name, address, email, and payment details.
By placing an order, You confirm that all provided information is accurate.
You have the right to:
- Request access to your personal data
- Request correction or deletion
- Opt out of marketing emails at any time
We do not sell, rent, or disclose your personal information to third parties, except for billing, shipping, and customer support partners strictly necessary for fulfilling your order.
Cookies may be used to improve your browsing experience and provide personalized recommendations.
10. Intellectual Property
All content on Ascendant-Labs.com—including images, texts, product names, formulas, trademarks, and videos—is the exclusive property of Ascendant Labs.
Any unauthorized reproduction, distribution, or modification is strictly prohibited and may result in legal action.
11. Health Disclaimer
Products sold on Ascendant-Labs.com are not evaluated by the FDA.
They are not intended to diagnose, treat, cure, or prevent any disease.
Always consult a physician before using any dietary or herbal supplement, especially if You:
- Have a medical condition
- Are taking prescription medication
- Are pregnant or breastfeeding
Ascendant Labs will not be held liable for misuse of products.
12. Limitation of Liability
To the full extent permitted by US law, Ascendant Labs shall not be held liable for:
- Indirect, incidental, punitive, or consequential damages
- Loss of income or business opportunities
- Delays or disruptions outside of our control
- Misuse or misinterpretation of product information
Your sole remedy in the event of dissatisfaction is limited to the return and refund procedure described above.
13. Waiver & Severability
Failure by Ascendant Labs to enforce any provision of these Terms does not constitute a waiver of that provision.
If any clause is deemed unenforceable by a court, the remaining provisions will remain valid and enforceable.
14. Customer Reviews & Comments
Ascendant Labs reserves the right to moderate, edit, or remove customer comments or reviews that:
- Contain inappropriate or offensive language
- Include defamatory or misleading claims
- Promote external products, services, or competitors
- Violate any law or regulation
15. Governing Law
These Terms of Service and any separate agreements shall be governed by and construed in accordance with the laws of France.
However, if you are a resident of the United States, you agree that any dispute, claim, or controversy arising out of or relating to your use of the site, the purchase of products, or any other matter shall be resolved through **binding individual arbitration** under the rules of **JAMS** (Judicial Arbitration and Mediation Services), rather than in court.
You expressly waive any right to participate in a class action lawsuit or class-wide arbitration.
This arbitration agreement is governed by the **Federal Arbitration Act (FAA)** and applies to all claims, whether based in contract, tort, statute, fraud, misrepresentation, or any other legal theory. Judgment on the arbitration award may be entered in any court having jurisdiction.